For stuck processes, slow reports, and ideas you haven't pitched yet.
Email opens a ticket automatically. Describe the friction in plain English. Best for documented questions and ideas you want on the record.
Send email →Staffed by a person during business hours. Describe the friction. We'll work out the solution with you.
Dispatch a ticket →A few customers who let us anywhere near their inbox. You could call any of them up and ask how it's going. Or, you know, read what they wrote about it on Trustpilot when they thought we weren't looking.
Two ways to put this in front of someone else's users. MSPs bundle it for their customers. IT and Ops leaders give their staff a place to land the questions their existing helpdesk was never built to answer.
Offer it to your customers.
Your customers are asking AI and automation questions you didn't sign up to answer. We answer them. Co-branded, white-label, or straight referral. The inbox is the same; the logo can be yours.
Offer it to your staff.
Your IT team keeps the lights on. They weren't hired to answer "how do I get this thing to do that" all day. Hand that queue to us. Your staff gets real answers. Your helpdesk gets its life back.
The most useful conversations rarely start with "this is broken." They start with "I keep doing this manually" or "I wish we could…". Bring those to help@ early. That's where the highest-leverage work is.
A manual task that eats hours every week. Tell us what it is. We'll look for what could be automated, simplified, or moved off your plate.
A recurring report or close process that always runs hot. If you're copy-pasting from three places into a spreadsheet at month-end, that's a conversation worth having.
Work stuck between people, tools, or teams. We'll help find the gap and close it.
A vague hunch about what to automate next. Tell us the rough shape and we'll tell you what it would take.
Reactive fixes, proactive ideas, half-formed thoughts. Same address.
Anyone can email help@ and get a thoughtful answer. Paid plans add a faster lane and, more importantly, a team that learns your tools, your terminology, and how your business actually runs. So the next answer doesn't start from scratch.
Public Desk
Free
Anyone with a question. General guidance only.
Mon–Fri · 9a–5p ET
Starter SLA
$2,400 / mo
Small teams · single workspace
Mon–Fri · 9a–5p ET
Scale SLA
$4,900 / mo
Growing operations · multi-team
Mon–Fri · 9a–5p ET
Enterprise
Custom
Mission-critical operations
Mon–Fri · 9a–5p ET
Honest answers about how the desk works: what's in scope, what isn't, and what changes when you upgrade.
No. The help desk does not build new integrations or write code on demand. We answer questions, untangle stuck processes, and suggest better ways to use what you have. Anyone can email help@ for general guidance. Tailored answers about your specific setup come with paid plans.
For new builds, see our managed services.
Anything operational. A report that takes too long to build, a handoff that keeps slipping, a manual task you want off your plate, or a half-formed idea about what to automate next. Plain English is fine.
No. The earlier you bring it, the more useful the conversation. We will work out the rough shape with you and tell you what it would take. Half-formed ideas are easier to redirect than finished specs.
First response time is measured during business hours, Mon–Fri 9a–5p ET. The clock starts when your email lands in our queue.
Resolution time depends on the ask, but a real person responds inside the window.
Yes. Anyone can email help@automationtactics.com. We read everything. Paid plans guarantee a faster lane and a named contact, but the inbox is the same. If something is genuinely on fire, say so.
The free desk gets a thoughtful answer in one business day. That works for occasional questions. Paid plans guarantee a faster response and, more importantly, a team that already knows your stack and your terminology. The free desk starts every conversation from scratch. Paid plans don't.
One desk for the whole business. Reactive fixes today, proactive ideas tomorrow. Same email, same team, same standard for response time.
